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Delivery & Returns

Delivery

Delivery Times will vary per seller and depend on the specific item ordered, and any personalisation required. All items will be dispatched within 2 working days unless specifically stated otherwise on the product listing.

You’ll get an email as soon as your order is on it’s way, with any relevant tracking information where applicable. Please note that items from the same order may arrive in separate packages if these are coming from multiple suppliers

Delivery is only available to addresses in the UK and charges vary per supplier.

Returns

We want you to be delighted with your purchase. But if you are unhappy in the slightest, get in touch with our team so we can make things right.

If you have an issue with your delivery, want to return a product, or need to report a damaged product, please call 020 7221 1345 or email us at talktous@planetorganic.com.

Eligible items can be sent back to the seller (at your expense) for 14 days if unused and in their original packaging for a full refund. This excludes personalised or perishable products.

This doesn’t impact on your statutory rights.

 

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